The total time for order processing, shipping, delivery, and receipt is up to 2 - 3 weeks. Delivery times may vary depending on the region.

At , we understand how important it is for you to receive your orders accurately and on time. Ensuring that your shipping details are correct is key to a seamless delivery. Follow these tips to make sure your order reaches you without any issues:

Double-Check Your Shipping Details at Checkout

Before completing your order, confirm that all shipping details, such as your street address, apartment/unit number, zip code, and phone number, are accurate. This helps us deliver your order to the right place without delays.

Watch for Our Address Verification Email

If there’s an issue with your shipping address, our team will send a verification email within three business days of your order being placed. Please reply within 24 hours to confirm or update your address. Failing to respond in time may result in order cancellation, so stay alert for our messages!

Review Your Order Confirmation Email

After placing your order, you’ll receive a confirmation email. Use this opportunity to double-check your shipping details. If corrections are needed, email us at aleksasartlines@gmail.com within six hours of placing your order.

Making Changes After 24 Hours

We understand that errors happen, but once 24 hours have passed, we may not be able to update your address as the order could already be in the shipping process. To avoid delays, act quickly if you notice any mistakes.

Key Points to Remember

• Double-check shipping details during checkout and in the confirmation email.
• Respond to address verification emails within 24 hours.
• Update us immediately if corrections are needed—preferably within six hours of placing your order.
• Changes after 24 hours might not be possible.

Need Assistance? We’re Here to Help!

At Pigmentica, we aim to make your shopping experience smooth and hassle-free. If you spot any errors or need help with your shipping details, reach out to us right away. By acting promptly, you can ensure a successful delivery every time.

Yes! All orders come with a tracking number, which will be automatically emailed to you.

When Will I Receive My Tracking Information?

If you’ve received a shipping confirmation email with a tracking number, it means your order is on its way. Please note that tracking numbers may take 3–4 business days to update, depending on the shipping carrier and our order volume.

How Can I Track My Order?

Once your package is shipped, you’ll receive an email notification with:

• Your tracking number.
• A direct link to the shipping carrier's website for tracking.

You can also track your package directly through our website by clicking [here].

What If There’s an Issue with My Tracking Number or Delivery?

• Tracking information may take 1–4 days to appear after shipment.
• In rare cases, tracking updates may not display, but rest assured your package is still on its way.
• If the estimated delivery time has passed and you’ve not received your order, please contact us for assistance.

For issues with delivery, you may also contact the courier directly for the quickest resolution.

Few things are more frustrating than eagerly awaiting a package only to see it marked as "delivered" but nowhere to be found. Here are the common reasons this might happen and the steps you can take to locate your package.

1. Double-Check the Shipping Address

First, confirm that the shipping address on your order is correct, including apartment or suite numbers. A small typo or system error could result in delivery to the wrong location.

2. Check With Neighbors or Co-Workers

If you share a delivery location, ask your neighbors or co-workers if they might have accepted the package on your behalf. Delivery drivers sometimes hand off packages to others nearby as a courtesy.

3. Inspect Unexpected Delivery Locations

Look in areas where the package might have been left for security reasons, such as:

• Bushes, porches, or doorsteps.
• Mailboxes or package lockers.
• Behind planters or other concealed spaces.

Sometimes carriers place packages in unexpected spots to keep them safe.

4. Contact the Carrier

If you’ve checked all possible locations and still can’t find your package, contact the carrier directly. Provide them with your tracking number and any other relevant details.

• Carriers often log additional delivery notes or attempt re-delivery within a few days.

5. Submit a Missing Mail Search Request

If your package doesn’t arrive after the carrier’s specified timeframe, you can submit a missing mail search request:

• USPS/OnTrac: Complete their missing mail search form.
• DHL: Start an investigation for lost packages.

This process may take several days, but it’s a valuable step in recovering your order.

6. Reach Out to Us

If you still need assistance, Pigmentica is here to help! You can email us or fill out a support form on our website for additional support.

• Verify the shipping address on your order.
• Ask neighbors or co-workers if they’ve accepted the package.
• Check unexpected or secure delivery locations.
• Contact the carrier with your tracking number for help.
• Submit a missing mail search request if necessary.
• Reach out to us for further assistance.

While it’s frustrating to deal with a missing package, there are several steps you can take to locate it. By double-checking the address, checking with those nearby, contacting the carrier, or submitting a missing mail search request, you can increase the likelihood of resolving the issue. Remember to stay patient—carriers may attempt re-delivery—and don’t hesitate to contact Pigmentica for further help.

You have 14 days from the date of delivery to return an item. To be eligible for a return, the product must be in its original condition, including all packaging, accessories, and tags. Items that show signs of use, damage, or missing parts may not be accepted for a full refund. If you're unsure whether your item qualifies for a return, please check our Return Policy or contact our Customer Support Team for assistance.

Returning an item is easy and hassle-free. Simply go to our Returns Page, where you’ll find step-by-step instructions to initiate your return. After filling out the required information, you’ll be able to generate and print a prepaid return label (if applicable). Securely pack the item in its original packaging, attach the return label, and drop it off at your nearest shipping center. Once we receive your package, we’ll inspect the item and process your return as quickly as possible.

Once your return is received and inspected, we will process your refund within 30 business days. You will receive a confirmation email once your refund has been issued. The refund will be credited back to your original payment method, though processing times may vary depending on your bank or payment provider. If you paid with a gift card or store credit, the refund will be issued in the same form. If you haven’t received your refund after the expected timeframe, please contact our Support Team for assistance.